Shipping policy
Production & Fulfilment
Each artwork is individually made once your order is placed — never before.
Production typically takes 2–4 business days.
Every piece is produced on demand to ensure the highest standards of quality, sustainability, and attention to detail. This process avoids overproduction and guarantees that your artwork is freshly created, just for you.
Shipping Zones & Rates
🇪🇺 European Union
(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Express: 5–7 business days — €12.99
Standard: 7–14 business days — Free
🌍 International
(United Arab Emirates, Australia, Canada, United States, United Kingdom, and other destinations)
Express: 5–7 business days — €16.99
Standard: 7–14 business days — Free
Please note that shipping times are estimated and may vary depending on destination and local customs processes.
Orders shipped to Australia and other remote regions are fulfilled locally whenever possible, ensuring lower shipping costs and reduced environmental impact.
Tracking
Once your order has been shipped, you will receive an email with a tracking link. Tracking updates may take 24–48 hours to appear.
Customs & Import Taxes
Most of our products are shipped from local or regional facilities and therefore do not incur customs fees or import taxes.
However, the XL (140 × 100 cm) framed print may require special international shipping and, in some countries, could be subject to customs duties or import taxes determined by local authorities.
These possible charges are not included in the product price and remain the responsibility of the customer should they apply.
Delivery Issues
If your order has not arrived within 21 business days after dispatch, please contact us at info@storiesfirst.art with your order number, and we’ll be happy to assist.