🇪🇺 European Union

(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

Express: 5–7 business days — €12.99

Standard: 7–14 business days — Free

🌍 International

(United Arab Emirates, Australia, Canada, United States, United Kingdom, and other destinations)

Express: 5–7 business days — €16.99
Standard: 7–14 business days — Free

Please note that shipping times are estimated and may vary depending on destination and local customs processes.

Orders shipped to Australia and other remote regions are fulfilled locally whenever possible, ensuring lower shipping costs and reduced environmental impact.

Production & Fulfilment

Each artwork is individually made once your order is placed — never before.

Production typically takes 2–4 business days.

Every piece is produced on demand to ensure the highest standards of quality, sustainability, and attention to detail. This process avoids overproduction and guarantees that your artwork is freshly created, just for you.

Tracking

Once your order has been shipped, you will receive an email with a tracking link. Tracking updates may take 24–48 hours to appear.

Customs & Import Taxes

Most of our products are shipped from local or regional facilities and therefore do not incur customs fees or import taxes.

However, the XL (140 × 100 cm) framed print may require special international shipping and, in some countries, could be subject to customs duties or import taxes determined by local authorities.

These possible charges are not included in the product price and remain the responsibility of the customer should they apply.

Delivery Issues

If your order has not arrived within 21 business days after dispatch, please contact us at info@storiesfirst.art with your order number, and we’ll be happy to assist.

For all return-related inquiries, please contact us at: info@storiesfirst.art

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days. Please provide clear photos or videos of the damage, including packaging and product. We’ll verify the issue and arrange a replacement or next steps. 

Shipping Insurance

All orders are insured during transit. Proof of damage is required for claims.

Returns are only accepted if the product is damaged or defective.

If your product is damaged or incorrect, we’ll provide a replacement. No returns for undamaged and correctly shipped products.

Our “Sell globally, print locally” model ensures faster delivery, lower shipping costs, and reduced environmental impact by producing prints in regional facilities close to the customer. This approach minimizes carbon emissions, avoids import fees, and decreases the risk of damage during transit. By partnering with trusted print labs worldwide, we guarantee museum-quality giclée prints with the same archival papers and inks, ensuring consistent quality while supporting sustainability and local economies.

Our commitment to being carbon-neutral means that every step of our process—from production and packaging to shipping—is designed with sustainability in mind. We actively measure and reduce our carbon emissions and offset them through eco-friendly initiatives, ensuring that our operations have a neutral impact on the environment. By prioritizing sustainable practices, we contribute to a greener future while delivering high-quality art prints to our customers.